Atlassian

Jira, Confluence, Trello and the rest of the Atlassian ecosystem

Project Management & Productivity
Subscription

For · Software development teams, IT departments and knowledge-intensive organisations

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Atlassian is the provider behind Jira, Confluence, Trello, Bitbucket and a range of other development and collaboration tools. In 2024, Atlassian completely discontinued the Server version and forced all customers to migrate to Cloud or Data Center. This has resulted in substantial price increases for many organisations still using Server.
Atlassian operates a tier-based pricing model: as the number of users grows, you pay for each additional tier. This makes budgeting difficult and often leads to unexpected jumps in the invoice when teams expand.

Procurement considerations

Check your user tiers carefully
Atlassian uses broad user tiers (e.g. 801-1000 users). If you’re close to a tier boundary, removing a few inactive users can result in significant savings.
Compare Cloud vs. Data Center TCO
Data Center is more expensive upfront but cheaper at high user numbers. Have the Total Cost of Ownership over three years calculated before migrating.
Bundle products via the Atlassian Cloud Enterprise suite
If you use multiple Atlassian products (Jira + Confluence + Guard), bundle pricing is available. This is not always proactively offered.

Compliance risks

Mandatory cloud migration and data location
Atlassian Cloud stores data in AWS regions. Organisations with strict data residency requirements must negotiate specific contractual guarantees regarding the EU region.
Increasing dependence on the ecosystem
Many organisations are deeply intertwined with the Atlassian ecosystem through Marketplace apps. Switching therefore becomes increasingly complex and costly — a deliberate vendor lock-in strategy.

Frequently asked questions about Atlassian

Frequently asked questions about Atlassian licences and procurement.

Is migrating from Atlassian Server to Cloud more expensive?

For most organisations, yes, especially at large user numbers. The shift from a one-off perpetual licence to an annual subscription model increases ongoing costs. SoftVaro assists in negotiating migration discounts and optimal contract structures.

How does Atlassian’s tiered pricing work?

Atlassian charges by user bands (e.g. 1-10, 11-25, 26-50 etc.). You always pay for the entire upper tier. An organisation with 51 users therefore pays for the 51-100 band. Active user management pays off here significantly.